We reserve the authority to amend these Terms of Use as necessary. Any updates will take effect immediately upon being posted on our website and will apply to all users who access the site from that point forward. By continuing to use our website after any modifications, you acknowledge and accept the updated terms. We recommend reviewing this page regularly to stay informed, as all updates will be binding.

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Decorum Appreciated 
We kindly ask all guests to help maintain a calm and respectful atmosphere within Thalasso Luxury Spa. To promote a tranquil environment, please keep mobile devices silenced and speak quietly. We also suggest avoiding bringing young children or pets, as our locations do not typically offer play areas for children.

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Reservation Recommendations
To secure your preferred treatment time, we recommend booking at least 24 hours in advance. Reservations can be made through our spa reception or on our website. Walk-in guests are always welcome, and we will do our best to accommodate based on availability.

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Walk-In Guest Accommodations
While we warmly welcome walk-in guests, please be aware that immediate service availability may be limited during peak hours. We will do our utmost to meet your needs or suggest an alternative time.

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Late Arrivals
We understand that unexpected delays can happen. We kindly ask that you notify us at least three hours in advance if you expect to arrive late for your appointment.

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Service Delays on Our Part
In the case of unforeseen delays on our end, we will notify you promptly and arrange to reschedule your appointment at a time that is convenient for you. If rescheduling is not possible, we will provide a credit note that can be applied toward a future service.

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Cancellation Policy
Our cancellation policy includes a window, generally 24 to 48 hours before the scheduled appointment, within which you may cancel or reschedule without a fee. Late cancellations or no-shows may result in a fee. Adhering to this policy ensures smooth operations and enhances the experience for all our guests.

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The Attire
We recommend wearing comfortable clothing or using the spa attire provided during treatments. Our therapists are trained to respect your privacy and will ensure you are appropriately draped throughout the session.

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Health and Safety
For your well-being, please inform our staff of any medical conditions, allergies, or specific preferences before your treatment. This allows us to personalize your experience and avoid any contraindications.

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Valuables
While we aim to provide a secure environment, we advise against bringing valuable items to the spa. We cannot be responsible for any loss or damage to personal belongings.

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Feedback and Concerns
Your feedback is very important to us. Please share any comments, concerns, or suggestions regarding your experience, services, gift cards, memberships, or any other aspect of Thalasso Luxury Spa. Your input helps us ensure each visit meets your highest expectations.

If you have any questions or require further clarification on these terms, please feel free to reach out to us.

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International Guests
For our valued international guests, we recommend booking in advance to secure your preferred treatment and timing, as peak hours may limit availability. Reservations can be made directly through our website or by contacting Thalasso Luxury Spa reception.

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Refund and Cancellation Policies for International Guests
Cancellations made within 48 hours of your scheduled appointment are eligible for a full refund. However, cancellations or changes made less than 48 hours prior may incur a fee. In cases of no-shows, the full service charge may apply. Refunds for international transactions will be processed in the original payment currency and may take additional time due to international banking protocols. We encourage reviewing the policy closely to ensure a seamless experience.